Service and after sales

Polytec Service has been conceived to meet the needs of our customers with regard to after-commissioning and after-sales service for the supplied machines and software and is increasingly required as a "service package".

A timely and professional support is the added value that distinguishes our company from the moment a machine is sold.

Working in close cooperation with the customer, our technical staff supervises all operations and coordinates a team of experts that supports the operator from the initial troubleshooting to the resolution of the problem.

This service partly consists in a detailed analysis aiming at identifying failure sources with instructions and measures to prevent the problem from occurring again.

Contact our Service and find the After-Sales Centre near you.

BM Service Team
BM Service Team

SPARE PARTS

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LABELS & STUDS (CONSUMABLES)

SPARE PARTS

spare part

ORIGINAL PARTS WAREHOUSE

OUR SERVICES

OUR SERVICES

  • Upgrade of existing systems
  • Revamping of software and electromechanical components in plants, machines and cells
  • Remote support via safe VPN channels
  • Predictive maintenance plans
  • On-call service
  • Training and technical instructions
  • Data analysis and monitoring for process optimisation and performance improvement
  • Software upgrade and update to the latest versions
  • Replacement of out-of-production components with the supply of equivalent products available on the market
  • Overhaul and repair of damaged components
  • Supply of pre-programmed and parameterized spare parts:

- AC/DC Drives

- Motion Control

- Control units

- PLCs

- Remote devices

- Industrial PCs & servers

  • Rental and supply of production data analysis platforms